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Director of Member Services & Industry Advancement

Posted: 02/16/2020

Job Description & Primary Responsibilities
Director of Member Services: the Role:
The Director of Member Services is the primary go-to person for the AGC MA membership, driving best practices and innovation to create more value for their businesses. The role is to increase member engagement and satisfaction, a deeper awareness of the value AGC MA offers construction companies, thereby driving member retention and an interest by firms exploring AGC MA membership.
About AGC of Massachusetts:
The Associated General Contractors of Massachusetts (AGC MA) is a vibrant 83-year old trade association representing the interests of commercial builders throughout the Commonwealth. Our CM & GC firms perform the majority of commercial, institutional and vertical public building in the region. We are also supported by a strong contingent of trade contractor, industry supplier and professional services companies.
Here is what you can expect by joining our Team:
Supporting Teams: The AGC MA Board, Staff, Committee Volunteers and Instructors all collaborate to offer exceptional resources, services and advocacy to member firms. 
Outstanding Culture: An energetic atmosphere with a results-oriented group of professionals. Every Staff suggestion is appreciated and valued with an open door policy that fosters honest communication
Expectations: We value efficiency, simplicity and working smart. We are the “go to” trade association in Massachusetts for construction industry information, safety, education & training, professional development, and legislative and regulatory advocacy on behalf of CM’s and GC’s.

  • Establish and deepen relationships with member firms by understanding their business objectives and providing exceptional support as their primary contact with AGC.
  • Conduct robust engagement with members and firms interested in AGC MA on the value and expertise AGC provides re: industry trends, standards, delivery models, safety, professional development, technology, ongoing strategic initiatives, advocacy, etc.
  • Identify key technological and industry trends and create awareness and training critical to the success and competitiveness of members. 
  • Serve as the member’s voice within AGC. Proactively anticipate member needs and recommend action and solutions for immediate and long term resolution.
  • Collaborate with Staff on the delivery of creative communications vehicles to engage members and demonstrate the value of AGC.
  • Pro-actively embrace and take ownership of creating and launching additional programs, products, services and projects as needed.
Key Specific Functions:
  • Report to CEO and collaborate with Staff, Officers, Board, & assigned Committees to strengthen and expand the AGC membership base.
  • Communicate with member firms to:
  • Demonstrate the “AGC Value Proposition”
  • Acquire a greater understanding of the operational needs of our firms
  • Increase member awareness of available AGC products, services, and support
  • Foster a greater involvement by firms in AGC committees, task forces, and events
  • Increase awareness of industry trends and technological advancements
  • Report back to Staff and Board to synthesize all data and research for proper response
Required Experience, Qualifications, Skills:
  • Minimum of 7-10 years of experience within the commercial construction industry.
  • Demonstrated ability to employ a creative approach to new ideas, concepts and methods.
  • Demonstrated working knowledge of construction technology (i.e. VDC, BIM, Lean, etc.).
  • Demonstrated ability for securing client satisfaction and developing business relationships.
  • Proficient writing and communications skills.
  • Proven ability to lead by example and drive tasks through to completion.
  • Clear internal motivation and desire to exceed expectations to achieve goals.
  • Demonstrated ability to thrive in a collaborative, team environment.
Next Steps:
A flexible, entrepreneurial work environment and team atmosphere makes AGC a great place to work.
Please submit resume and work history detailing your qualifications to and indicate “Member Services Director” as the subject.
To learn more about AGC and the services we provide, visit